Skip to content

Refund policy

You have a cooling-off period of 30 days to return the product without stating reasons, starting on the day of receipt of the product.

You have 30 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging. For returning the order, the return costs are for your account.

Wavy B.V. will credit the amount within 30 days. Wavy B.V. reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product (if the entire order is returned), without delay but within 30 days following the day on which the consumer informs him of the withdrawal. reports.

Unless Wavy B.V. offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.

Wavy B.V. uses the same payment method that the consumer has used for reimbursement unless the consumer agrees to a different method. The refund is free of charge for the consumer. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Wavy B.V. does not have to reimburse the additional costs for the more expensive method.

How do you return an order?
If you want to return an order, do this easily via our return portal. Go to the return portal:

Keep your proof of shipment. When returning the item, it must be in good condition (the same condition as in which you received the item). 

Follow the steps below to return your package:
1 go to the return portal
2 View shipment
3 Return information
4 Select a delivery point
5 Confirmation Print the return label
7 Send parcel

You will receive proof of shipment, keep it until your return has been fully processed. You are responsible for the correct return of the item. Make sure you can show that. Within 14 days of receiving your order, we will refund your money via your chosen payment method. We wait for a refund until we have received the return or until you have shown that the order has been returned.